Negative review lands. Triaged, drafted, replied — in under a minute.
This demo mirrors a production reputation engine for multi-location service businesses: Google + Facebook + Yelp federated via the GoHighLevel Reputation API, AI-classified for sentiment + topic + urgency, on-brand response drafted with healthcare-safe guardrails, published on one-click approval. All integrations are mocked here, but the shapes are real.
- 1. Scan the feed, sentiment chart, and KPI strip for Bright Smile Dental.
- 2. Click Simulate new 1-star — a fresh Google review animates in, the sentiment chart dips, the auto-route flag fires.
- 3. Side panel shows AI classification + a healthcare-safe drafted reply streaming in.
- 4. Click Send via GHL — watch the publish + workflow + Slack pipeline land. KPIs update.
Bright Smile Dental · Reputation
Multi-location · Manhattan Beach + Long Beach · last 30 days
Sentiment over time
Daily average across Google + Facebook + Yelp · last 30 days
Topics breakdown
What customers are actually talking about
- Cleanliness11
- Front desk10
- Staff specifically named10
- Outcome quality6
- Booking experience5
- Wait time3
- Pricing3
Recent replies
last 5- GMaria Gonzales★★★★★1d ago
Thank you so much for the kind words, Maria! We'll let Dr. Patel and the front-desk team know — they'll be thrilled. So glad we could make the visit comfortable. — The Bright Smile team
by AI · approved by Carla Rivera
- GJordan Vasquez★★★★★1d ago
Thank you, Jordan! Marcy is the best — we'll pass this along. See you in six months. — The Bright Smile team
by AI · approved by Carla Rivera
- YMarcus Lee★★★★★2d ago
Hi Marcus, thanks for the honest feedback. You're right that wait shouldn't have happened — we're working on tightening our scheduling on Tuesday afternoons specifically. Glad the visit itself was a good one. — The Bright Smile team
by AI · approved by Carla Rivera
- fPriya Shah★★★★★2d ago
Thanks so much, Priya! We love hearing this — making the first visit a positive memory matters a lot to us. — The Bright Smile team
by Devon Park
- GHannah O'Neill★★★★★3d ago
Welcome to Bright Smile, Hannah! So glad the move went smoothly. We'll let Dr. Chen know. — The Bright Smile team
by AI · approved by Carla Rivera
Brand voice
Friendly · professional · empathetic · specific
Drafts sign off as “The Bright Smile team”. Negative replies acknowledge feeling, never admit clinical fault, and move the conversation offline to a manager call.